Question 1

What is TelemetryOS?

Accepted Answer

TelemetryOS is a vertically integrated platform for screen networks that combines enterprise-grade hardware (NodePro) with a managed cloud platform. It transforms screens from passive displays into active components of your product experience that respond to data, users, and business events in real time.

Question 2

How do I get started with TelemetryOS?

Accepted Answer

Getting started with TelemetryOS is refreshingly straightforward and takes just a few steps. First, you'll create your free account and order NodePro hardware for your displays, then simply connect the devices to power and network - they'll automatically appear in your dashboard ready for content. Our team provides complimentary setup consultation to help you plan your deployment and get the most from your screen network from day one.

Question 3

Is there a free trial available?

Accepted Answer

Yes! TelemetryOS includes a free Standard Plan for all accounts with a 90-day Premium trial that automatically starts when you add your first device. This allows you to test advanced features like API access, anomaly detection, and expanded storage before upgrading.

Question 4

Do I need coding experience to use TelemetryOS?

Accepted Answer

Not at all for basic setups. We provide ready-made templates for common things like restaurant menus, dashboards, and kiosks that you can customize without code. If you want to build something more custom, basic web skills help, but our AI assistant can write a lot of the code for you.

Question 5

What's the difference between TelemetryOS and traditional digital signage?

Accepted Answer

Traditional digital signage just displays images and videos on loop, but TelemetryOS lets you build full interactive applications that run on screens. Think of it like the difference between a static poster and a tablet app. You can create dashboards that pull live data, kiosks that customers can interact with, or menus that update automatically based on inventory.

Question 6

How is pricing calculated—per screen or per account?

Accepted Answer

TelemetryOS uses a simple annual per-device licensing model where each active device costs just $50 per year, with devices only counting as active if they've been online within the past 30 days. If you need to remove a device, you have a 6-hour grace period before any charges apply, and offline devices automatically stop accruing costs after 30 days. Optional account upgrades like Premium ($2,995/year) or Enterprise ($18,000/year) unlock advanced features including API access, enhanced security, expanded storage, and priority support.

Question 7

What payment methods do you accept?

Accepted Answer

TelemetryOS securely processes all payments through Stripe. We support credit cards (Visa, Mastercard, AMEX, and more), ACH transfers, and wire payments for eligible accounts. Enterprise customers can also set up custom billing arrangements if needed.

Question 8

Are there setup fees or hidden costs?

Accepted Answer

No. TelemetryOS pricing is transparent — there are no onboarding fees, hidden service charges, or per-feature unlock costs. The only charges are for active devices and optional account-level upgrades (Premium or Enterprise).

Question 9

When am I charged for devices?

Accepted Answer

You're only charged for devices that have been online in the last 30 days, so if a screen goes offline for more than a month, you won't pay for it. We bill annually for all your active devices. If you need to remove a device, you have 6 hours to do it before the next billing cycle.

Question 10

Can I cancel or downgrade my plan?

Accepted Answer

You can downgrade when your current plan renews, and you'll keep access to the higher-tier features until your term ends. We bill annually with a one-year minimum commitment, and payments aren't refundable once processed. This helps us keep costs low for everyone.

Question 11

How do I add team members to my account?

Accepted Answer

You can invite as many team members as you want at no extra cost. Just go to your account settings and send invitations with their email addresses. You can give them different permission levels like full admin access, content editing only, or just viewing rights to see reports and monitor devices.

Question 12

Can I organize devices into groups?

Accepted Answer

Absolutely, and it makes managing multiple screens much easier. You can group devices by location, like 'Downtown Store' or 'Main Office', or by what they display, like 'Menu Boards' or 'Dashboards'. This lets you update all the screens in a group at once instead of one by one.

Question 13

What user roles and permissions are available?

Accepted Answer

There are three main roles to keep things simple. Administrators can do everything, Editors can create and manage content but can't change account settings, and Viewers can only see reports and monitor how screens are performing. Premium and Enterprise plans have more detailed permission options for larger teams.

Question 14

How do I reset my password or enable two-factor authentication?

Accepted Answer

Just head to your account settings for password resets or to turn on extra security. We support all the standard options like authenticator apps and text message codes, plus newer PassKey technology that works with your phone or computer's built-in security features.

Question 15

What are the NodePro hardware specifications?

Accepted Answer

NodePro is engineered as an enterprise-grade media player that delivers stunning 4K Ultra HD output at 60Hz through dual HDMI ports, powered by a quad-core ARM processor with 4GB of RAM and 32GB of storage for smooth performance. The device connects via Gigabit Ethernet or dual-band WiFi 6, includes Bluetooth 5.0 for peripherals, and features a completely fanless design for silent operation in any environment. Built to operate reliably in temperatures from -10°C to 60°C, NodePro automatically detects displays and optimizes output without requiring any manual configuration.

Question 16

How reliable is NodePro for 24/7 operation?

Accepted Answer

NodePro is specifically designed for continuous 24/7 operation using enterprise-grade components and a secure boot process that ensures reliable startup every time. The device caches content locally so your displays continue working even during network outages, automatically recovers from power loss, and eliminates mechanical failure points with its fanless design. Every NodePro includes comprehensive remote monitoring capabilities and comes with a 2-year hardware warranty featuring an advance replacement program to minimize any potential downtime.

Question 17

How difficult is NodePro setup?

Accepted Answer

NodePro setup is designed to be completely plug-and-play with zero technical configuration required from your team. Simply connect the device to power and your network (either Ethernet or WiFi), and it will automatically appear in your TelemetryOS dashboard ready for immediate content deployment. Each NodePro arrives pre-configured with your account settings, and our support team provides complimentary setup consultation to help you plan deployments across multiple locations.

Question 18

How do I monitor multiple devices across locations?

Accepted Answer

TelemetryOS makes managing multiple devices across locations incredibly straightforward with real-time health dashboards, live screenshots, and intelligent device grouping by location or purpose. You can set custom alert thresholds for proactive monitoring and view your entire fleet on an interactive map that shows geographic distribution and status at a glance. Premium and Enterprise plans include advanced fleet analytics and automatic OS updates with rollback protection, ensuring your entire network stays healthy and up-to-date without manual intervention.

Question 19

What network requirements does Node Pro have?

Accepted Answer

Node Pro works with both wired ethernet and Wi-Fi connections, so you can put it wherever makes sense for your screens. It doesn't need a super fast internet connection - regular broadband is fine. The device automatically optimizes how it downloads content to work well even on slower connections.

Question 20

What warranty coverage does Node Pro include?

Accepted Answer

Node Pro comes with full hardware warranty protection that's built into your annual device license. This means your hardware investment is covered with support and replacement if anything goes wrong. The warranty terms align with your service plan so everything stays simple.

Question 21

What can I build with the TelemetryOS app development platform?

Accepted Answer

The TelemetryOS platform transforms your screens into powerful application endpoints where you can build everything from interactive kiosks and touch applications to real-time dashboards that connect directly to your business data. Using familiar web technologies like HTML5, CSS, JavaScript, and React.js, you can create digital signage with dynamic content, integrate IoT sensors for automation, or develop custom business applications that respond to your specific needs. Whether you're building video walls, emergency alerting systems, or entirely custom experiences, TelemetryOS provides the foundation to turn any screen into an intelligent part of your operation.

Question 22

What development tools are included?

Accepted Answer

TelemetryOS includes everything you need to develop and deploy applications with a built-in code editor featuring syntax highlighting, integrated Git repository with version control, and automated CI/CD pipeline that pushes your changes directly to screens. Premium plans add sandbox preview environments for testing changes before deployment, application rollback capabilities for quick recovery, and custom SDK access for advanced integrations. GitHub integration enables sophisticated development workflows that scale with your team's existing processes and development practices.

Question 23

How do I update content across multiple screens?

Accepted Answer

Our Git-to-Screen system makes updates incredibly fast and easy. When you make changes to your content or applications, just push them to your code repository and all your screens update within seconds. You can schedule changes for later, push emergency updates immediately, or target specific groups of screens.

Question 24

What happens if my internet connection goes down?

Accepted Answer

Node Pro is smart about handling network issues. It stores content locally, so your screens keep showing the last version of your content even when the internet goes out. Once the connection comes back, everything automatically syncs up with the latest updates without you having to do anything.

Question 25

Does TelemetryOS provide API access?

Accepted Answer

TelemetryOS provides comprehensive REST API access with all plans, enabling you to deploy and manage applications programmatically, push real-time data to displays, and monitor device status and health across your entire fleet. The API integrates seamlessly with your existing business systems, allowing you to automate content scheduling, trigger displays based on external events, and build custom integrations that fit your specific workflow requirements. Complete API documentation with examples and integration guides is available at docs.telemetryos.com to help you get started quickly.

Question 26

What third-party systems can I integrate with?

Accepted Answer

TelemetryOS connects to virtually any system through multiple integration methods including REST API for custom connections, MQTT messaging for IoT devices, and serial port communication for specialized hardware like barcode scanners or RFID readers. The platform supports camera input, motion detection, and sensor integration to create responsive environments that react to real-world events. Premium plans add webhook notifications and edge container support, while the built-in real-time key-value store ensures data stays synchronized across all your connected devices and services.

Question 27

Can I display live data from external systems?

Accepted Answer

Absolutely, and this is where TelemetryOS really shines. Your screens can pull in real-time data from weather services, your business systems, inventory databases, social media feeds, or any other web service. The data updates automatically so your screens always show current information without you having to manually change anything.

Question 28

What analytics and reporting features are available?

Accepted Answer

TelemetryOS delivers comprehensive analytics including proof of play reporting for compliance requirements, detailed device status and uptime reports, and bandwidth usage monitoring to optimize your network performance. All plans include alert notifications for immediate issue awareness, while Premium plans add interactive analytics dashboards, application usage metrics, and API-driven reporting for deeper insights. Enterprise customers gain access to AI anomaly detection and machine learning-powered predictive maintenance that identifies potential issues before they impact your operations.

Question 29

What support options are available?

Accepted Answer

TelemetryOS provides comprehensive support that scales with your needs, starting with 24/7 AI chat support, extensive online documentation, and community forums available to all users. Premium customers receive live chat support during business hours with priority response times, ensuring faster resolution when you need human assistance. Enterprise plans include dedicated customer success managers, custom SLA agreements, and on-site deployment assistance for complex rollouts, giving you personalized support that grows with your organization.

Question 30

Can you troubleshoot devices remotely?

Accepted Answer

Most TelemetryOS troubleshooting happens remotely through our cloud platform, where our support team can monitor device health in real-time, push software updates, restart applications, and access detailed system logs and diagnostics. This remote capability means we can resolve issues, update content, and even reboot devices without requiring expensive on-site visits, significantly reducing both downtime and operational costs. The comprehensive remote management tools ensure your screens stay running smoothly while minimizing disruption to your daily operations.

Question 31

How do I get help if I have problems?

Accepted Answer

There's an AI chat assistant built right into the platform that's available 24/7 for immediate help with common questions. If you need to talk to a human, Premium plans include escalation to real support staff during business hours. Enterprise customers get dedicated success managers who respond within one business day.

Question 32

Where can I find documentation and tutorials?

Accepted Answer

Everything is built into the TelemetryOS platform - documentation, video tutorials, API guides, and troubleshooting help. We keep it all in one place so you don't have to hunt around different websites. The guides cover everything from basic setup to advanced development techniques.

Question 33

Do you offer training or professional services?

Accepted Answer

Enterprise customers get access to our professional services team for training sessions, check-up calls, and help with complex deployments. We can provide specialized training on advanced features, help with custom development projects, or guide you through large-scale rollouts.

Question 34

What security features does TelemetryOS provide?

Accepted Answer

TelemetryOS maintains enterprise-grade security with SOC 2 Type II certification, end-to-end encryption for all data transmission, and secure boot processes that lock down devices against unauthorized access. The platform includes role-based access control, single sign-on support, multi-factor authentication, and network access controls with VPN support to integrate seamlessly with your existing security infrastructure. Regular security audits, penetration testing, and flexible data residency options ensure TelemetryOS meets the most demanding compliance requirements while protecting your organization's sensitive information.

Question 35

How do you handle data privacy and GDPR compliance?

Accepted Answer

TelemetryOS takes data privacy seriously with GDPR-compliant processing practices, transparent privacy policies, and data residency options across multiple regions to meet local compliance requirements. The platform supports full data portability and right to deletion, undergoes regular privacy impact assessments, and includes Data Processing Agreements for enterprise customers who need formal compliance documentation. We follow a minimal data collection philosophy, only gathering information that's absolutely necessary for service operation, ensuring your organization's data stays protected while meeting regulatory obligations.

Question 36

Where is my data stored?

Accepted Answer

We can store your data in different regions depending on your needs, which is especially important for companies that have to comply with local data protection laws. You get to choose where your content and device information lives, so you can meet your organization's policies and requirements.

Question 37

What happens if my device gets compromised?

Accepted Answer

Each Node Pro device has to prove its identity before connecting to your account, and all communication is encrypted. Only devices you've authorized can join your network. If something goes wrong, you can instantly cut off a device's access from your dashboard.

Question 38

Can I integrate with my existing SSO system?

Accepted Answer

Enterprise plans work with most single sign-on systems, including popular ones like Okta. This means your team can use their existing company logins instead of remembering another password. Premium plans have basic authentication options that work well for smaller teams.

Frequently Asked Questions

Frequently Asked Questions